FAQ

Shipping

How much is shipping?
Standard shipping is $5.95 on orders under $100, and free on orders of $100 or more.

Where do you ship?
We currently ship to Australia, New Zealand, the United States, the United Kingdom and Canada.

How long will my order take?
Most orders arrive within 5–14 days. Delivery times are estimates and can be affected by carrier delays, peak periods or customs.

How do I track my order?
You'll receive an email with a tracking number when your order ships. Tracking can take 2–5 business days to show updates.

Why did my order arrive in more than one parcel?
Orders with several items may be sent in separate parcels. Your shipping confirmation will show the details.

Will I pay import duties?
Customers outside Australia are responsible for any import duties, taxes or customs fees charged by their country.

Returns and refunds

What is your returns policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging. See our Refund Policy for full details.

Can I return support items like belts, sleeves or straps?
For hygiene reasons, worn or used support items and massage balls can only be returned for change of mind if they are unused and still sealed.

What if my item is faulty or damaged?
Contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

How long do refunds take?
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days.

Can I exchange for a different size or colour?
The fastest way is to return the original item and place a new order.

Orders and payment

What payment methods do you accept?
We accept major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay.

What currency are your prices in?
All prices are in Australian dollars (AUD) and include GST where applicable.

Can I change my shipping address after ordering?
Contact us as soon as possible and we'll do our best to update it before your order ships.

Products

How do I choose the right size or resistance level?
Check the product description and options on each product page. If you're still unsure, send us a message and we'll help you choose.

Are your products medical devices?
No. Our products are fitness accessories for general exercise use. Check with a qualified health professional before starting a new exercise program or if you have an injury or medical condition.