Refund policy

30-Day Easy Returns

We want you to love your Motionlyfe gear. If you're not happy with your purchase, you can request a return within 30 days of receiving your order.

Change-of-mind returns

  • Items must be unused, unwashed and in their original condition and packaging, with all accessories included.
  • For hygiene reasons, worn or used support items (such as knee sleeves, belts and wrist straps) and massage balls can only be returned for change of mind if they are unused and still sealed.
  • Return shipping costs for change-of-mind returns are paid by the customer, and original shipping charges are not refundable.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, or we sent you the wrong item, please contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund at no cost to you, including any return shipping.

How to start a return

  1. Contact us through our Contact page with your order number and the reason for your return. Please do not send items back without contacting us first, as we will give you the correct return address.
  2. Once approved, send the item back using a trackable shipping method.
  3. When we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to process it.

Exchanges

The fastest way to get a different size or colour is to return the original item and place a new order.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.